1. Introduction
1.1. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from baseac.com and any other affiliated websites.
1.2. We may electronically collect, store and use Personal Information, including but not limited to name, contact details, surfing patterns, email, IP address.
2. How do we collect your personal information?
2.1. Registration: When you register as a user on our Site, we need to know your name, at least one of your delivery addresses, your e-mail address and contact number.
2.2. Action Tags (small images invisible to the user which tracks movements on the Site): Action tags may be used to monitor your mouse movements or keystrokes on the Site.
2.3. Cookies (a file that a website can store on your computer hard drive to retrieve your unique identity number which a website assigns to each new visitor when they log onto a Site): Our Site may use cookies to record certain data which identifies a user to the Site and informs the Site that a user has visited the site before.
2.4. Monitoring: We may monitor general customer behaviour patterns on the Site to help us better tailor our offering according to your needs and wishes.
2.5. Promotions: Once you subscribe to our promotions at registration, we will be sending you the current promotions or special offerings we might have from time to time. Users will be entitled to unsubscribe at any time by clicking the unsubscribe link provided on the Site.
3. Uses of Your Personal Information
3.1. We may use personal information to:
3.2. To fulfil users’ requests for Goods and/or Services;
3.3. Conduct audits and research and analyse the information collected in order to operate and improve technologies and services;
3.4. Share aggregated non-personal information with third parties;
3.5. Share information with third parties in limited circumstances, including when complying with legal processes, preventing fraud or imminent harm, ensuring the security of the network or services
3.6. Improve services;
3.7. Contact the user;
3.8. Provide anonymous reporting for internal and external clients
4. Safeguards
Maintaining the security of your personal information is important to BASEAC. Reasonable security safeguards have been implemented to protect your personal information. BASEAC uses various methods to protect your personal information such as:
4.1. Encryption methods when transmitting payment information, such as your credit card information. An icon resembling a padlock is displayed on the bottom of most windows during encrypted transactions.
4.2. Password protection;
4.3. BASEAC maintains security protocols internally to ensure that your personal information is protected against unauthorised access, accidental loss or destruction.
5. Interception of Communication
5.1. Despite BASEAC’s best efforts to protect your Personal Information, it is possible for Internet-based communications to be intercepted.
5.2. Without the use of encryption, the Internet is not a secure medium and privacy cannot be ensured.
5.3. Internet e-mail is vulnerable to interception and forging.
5.4. BASEAC and the Owners will not be responsible for any damages You or any third party may suffer as a result of the transmission of confidential or disclosed information You make to the Owners or Us through the Internet, or that You expressly or implicitly authorize the Owners to make, or for any errors or any changes made to any transmitted information.
5.5. To ensure acquaintance with and awareness of Our privacy measures and policies, You are urged to take care to read and understand the underlying privacy clauses incorporated in these Terms.
6. Casual Surfing
6.1. You may visit the Website without providing any personal information.
6.2. You accordingly grant express written permission for the Website servers in such instances to collect the IP address of your computer, but not the email address or any other distinguishing information.
6.3. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc.
6.4. We use this information to determine the use of the Website and to improve content.
6.5. We assume no obligation to protect this information and may copy, distribute or otherwise use the information.
7. Unsolicited Information
7.1. If You post unsolicited content or other information (“Information”) to the Website and do not indicate otherwise, You grant to the Owners a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such information throughout the world in any media.
7.2. Any inquiries, feedback, suggestions, ideas or other information You provide to Us (collectively, “Submissions”), except submissions of a personal and confidential nature will be treated as non-proprietary and non-confidential.
7.3. Subject to the Terms of this agreement, by transmitting or posting any Submissions, You hereby grant Us full ownership of the Submission. We reserve the right to copy, use, reproduce, modify, adapt, translate, publish, license, distribute, sell or assign the Submission in any way as we deem fit, including, but not limited to, copying in whole or in part, creating derivative works from, distributing and displaying any Submission in any form, media, or technology, whether now or hereafter developed, alone or as part of other works, or using the Submission within or in connection with Our Goods or services.
7.4. You also acknowledge that Your Submission will not be returned and We may use Your Submission, and any ideas, concepts or ‘know-how’ contained therein, without payment of money or any other form of consideration from Us, for any purpose including, without limitation, developing, manufacturing, distributing and marketing Goods.
7.5. By making a Submission, You represent and warrant that You own or otherwise control the rights to Your Submission and that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailing, or any form of “spam”. You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to indemnify Us for all claims arising from on in connection with any claims to any rights in any Submission or any damages arising from any Submission provided by You.
7.6. You grant to us and the owners the right to use the name that You submit in connection with such Information. You warrant:
7.6.1. that You own or otherwise control all of the rights to the Information that You post;
7.6.2. that the Information is accurate;
7.6.3. that by the supply of the Information to Us, You do not violate this Policy and do not infringe the rights of any other person or entity; and
7.6.4. that You indemnify Us and the Owners for all claims resulting from Our receipt of the Information You supply to Us.
7.6.5. We may monitor and edit or remove any Information posted to public pages. We take no responsibility and assume no liability for any Information posted by You or any third party.
8. Solicited Information You Give to Us and Credit Card Security
8.1. We require certain Personal Information necessary to process a transaction if you require any of the Goods or services marketed on the Site.
8.2. We receive and store all information, including Personal Information that you enter on the Website or give to us in any other way. You may choose not to provide certain Personal Information, but that may limit the services or goods that you may wish to obtain from us.
8.3. We provide our goods and services in conjunction with our affiliates and subsidiaries. In this regard, and unless specifically restricted by you from the license below, you, when entering into the specific transactions in question, grant in writing to the Owners and Us a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such information throughout the world in any media.
8.4. Your Information, that is required by affiliates and subsidiaries to give effect to transactions that you choose to enter into, is shared with those entities.
8.5. The private information required for executing the orders placed through the e-commerce facility, namely your personal information, credit card details, delivery address, and telephone numbers will be kept in the strictest confidence by us and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number, will be made known to third parties delivering the product.
8.6. Credit card transactions will be acquired for us via approved payment gateways which will be secure at all times.
8.7. Customers will always have to manually input their CVC number and complete 3D secure (usually through the use of a One Time Password, depending on your bank) to complete payment in these instances.
8.8. We undertake that we have taken all reasonable precautions to secure the credit card processing that is carried out to receive payments for goods sold. We cannot be held liable for security breaches occurring on your electronic device (personal computer or other electronic device used to access the Website), which may result due to the lack of adequate virus protection software or spyware that you may inadvertently have installed on your device, or due to any other security breaches that occur notwithstanding the reasonable precautions we have taken.
9. Cookies
9.1. A cookie is a basic text file that is stored on your device (computer, mobile phone, tablet or other devices) by a website’s server. Each cookie is unique to your web browser and contains completely anonymous information such as a unique identifier and the website name.
9.2. Our Website utilizes first and third-party cookies. This enables us to a) improve your experience on the Website through various means such as storing preferences (like keeping you logged in) or determining aggregate usage behaviour (time on site, number of pages viewed, etc.) through web analytics tools like Google Analytics and b) provide more relevant display advertising to you, using third-party tools such as the Google Analytics Remarketing.
9.3. Most web browsers provide the option to block some or all cookie types should you wish to. You can also opt-out of the Google Display Network using the Ads Preference Manager. As many of the Website’s features utilize cookies, we recommend that you do not block them.
10. Third Parties
10.1. We do share your personal information with third parties where it is necessary to perform certain functions to provide our services to you.
10.2. BASEAC will only share your personal information in the following instances:
10.2.1. Where the disclosure is made with your consent.
10.2.2. Where BASEAC is obliged to disclose information as required by law, without consent.
10.3. The User indemnifies BASEAC against any liability arising from third party sharing of personal information if done in accordance with the purposes stated above.
11. Business Transfers
11.1. We may enter into business arrangements with our customer base in one of the more valued assets.
11.2. In such an event, customer information will be one of the transferable assets.
12. Lawful Purposes
12.1. When we are served with the due legal process requiring the delivery of Personal Information, We have the legal duty to abide by that demand and will do so.
12.2. We may also impart Personal Information if permitted or required to do so by law.
13. Surveys and Statistical Profiles
13.1. We understand that efficiency and customer care translates into good service, We may periodically conduct customer care surveys to enable the updating of service standards.
13.2. When we conduct a survey, We will inform you how the information gathered will be used and provide you with the opportunity to opt-out from such surveys.
13.3. Despite terms to the contrary, we may choose to use Personal Information to compile profiles for statistical purposes and may choose to trade with such profiles and statistical data, as long as the profiles or statistical data cannot be linked to any specific data subject, including you, by a third party.
14. Storage
14.1. Personal Information will be stored for as long as it is used and for a period of one year, together with a record of the Personal Information and the specific purposes it was collected for.
14.2. Personal information will be destroyed once it has become obsolete.
15. Deletion or Destruction
You may request that we delete and destroy any of your personal information provided that you have finalised your relationship with BASEAC. BASEAC will however retain your personal information for so long as is necessary to comply with our legal and business obligations, resolve disputes and enforce this policy.
16. Your Obligations
As a customer and/or user, you have the following obligations:
16.1. You must always abide by the terms and conditions of this Privacy Policy and any agreement of BASEAC Goods and services. This includes respecting all intellectual property rights that may belong to third parties (such as trademarks or photographs).
16.2. You must not download or disseminate any information that may be deemed to be injurious, violent, offensive, racist or xenophobic, or which may otherwise violate the purpose and spirit of BASEAC and its community of users on BASEAC websites and/or mobile applications.
16.3. You must not provide BASEAC with information that you believe may be false or misleading.
16.4. You must keep your username and password confidential and not share it with others.
17. Reporting Incidents
Please let us know:
17.1. If you believe your BASEAC website account has been compromised;
17.2. If you have been contacted via e-mail about your BASEAC account asking for a password, birth date or other personal information.
17.3. If you believe your personal information has been used for a fraudulent activity.
17.4. If you are a member of the security community and you have to report a technical vulnerability; and
17.5. For any other enquiry relating to information privacy and security.
18. Right to amend this policy
BASEAC may, at any time, change this policy by posting an amended policy on the Website. Unless otherwise stated, the current version will apply each time you access the Website.
19. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by telephone at: +263242707658, or e‑mail at info@baseac.com